Terms & Conditions of AuctionShed
AuctionShed (veilhuis.nl, veilhuis.be, encheria.be, encheria.fr) is operated by AuctionShed, registered as natuurlijk persoon under bedrijfsnummer 1018946792 (“AuctionShed”, “we”, “our”, “us”).
AuctionShed provides an online marketplace where independent sellers can offer goods via auction to independent buyers. AuctionShed is not the seller of any item. All contracts are concluded directly between buyer and seller.
By registering, bidding, or selling on AuctionShed, you accept and agree to these Terms & Conditions.
0. Definitions
- Platform: The website and services operated by AuctionShed.
- Seller: A registered user offering items for sale via auction.
- Buyer: A registered user placing bids and purchasing items.
- User: Any person registered as either a seller or buyer.
- Commission: Fees payable to AuctionShed for completed transactions.
1. Nature of the Platform
1.1 AuctionShed acts only as a facilitator. We provide the technical infrastructure for auctions, payment handling, and dispute resolution.
1.2 AuctionShed does not own or sell the items listed. The sales contract is strictly between buyer and seller.
1.3 AuctionShed may operate under multiple domains, including veilhuis.nl, veilhuis.be, encheria.be, and encheria.fr, and names including Veilhuis and Encheria.
1.4 Approval of listings: Every item is reviewed and approved by a human moderator before going live. AuctionShed reserves the right to reject or remove any listing at its sole discretion.
1.5 AuctionShed may suspend auctions, modify features, or terminate platform access at any time, without liability to users.
2. User Accounts & Eligibility
2.1 Users must be at least 18 years old and legally capable of entering binding contracts.
2.2 Users are responsible for providing accurate registration details, including valid contact and payment information.
2.3 Users must keep their account credentials secure. AuctionShed is not liable for unauthorized use of accounts.
2.4 Users may not create multiple accounts to bypass penalties or restrictions.
2.5 AuctionShed may suspend or terminate accounts suspected of fraud, abuse, or violation of these Terms.
3. Sellers
3.1 Sellers are fully responsible for the accuracy and truthfulness of item descriptions, dimensions, weights, and authenticity. Misrepresentation may result in additional costs or suspension.
3.2 Clear photographs with a neutral background must be uploaded. Photos form part of the item description.
3.3 All dents, scratches, damages, or restorations must be clearly photographed and described.
3.4 Branded items, gold, silver, or other valuables must be accompanied by an original purchase receipt, certificate, or expert authenticity report.
3.5 All auctions start at €1 and run for 7 days, unless otherwise determined by AuctionShed.
3.6 Sellers are responsible for packaging, shipping, and insurance. Incorrect weight or dimension entries may lead to additional invoices.
3.7 Sellers must ship using the shipping method selected at checkout. Upgrades (e.g. pickup point → home delivery) are permitted; downgrades are not.
3.8 Risk remains with the seller until confirmed delivery.
3.9 Sellers must upload only their own original photos and descriptions. Copyright infringement is strictly prohibited.
3.10 By uploading photos and descriptions, sellers grant AuctionShed a free, worldwide, non-exclusive licence to use such content for marketing and platform purposes.
3.11 If a seller fails to ship, misrepresents items, or uploads unlawful content, AuctionShed may suspend the account, withhold payouts, and charge penalties.
3.12 Sellers are solely responsible for complying with tax and VAT obligations in their jurisdiction. AuctionShed does not provide tax advice.
4. Buyers
4.1 Every bid placed on the platform is legally binding.
4.2 The highest bidder at auction close is the winner and must complete payment.
4.3 Buyers must pay within 7 days of auction close.
4.4 Failure to pay will result in:
- Automatic suspension of the account, and
- A penalty of 10% of the winning bid + €1, payable before reactivation.
4.5 Buyers bear the risk of currency conversion, bank fees, or payment rejections.
4.6 If a buyer initiates a chargeback or payment reversal, AuctionShed may recover the disputed amount from the buyer’s future payments or initiate legal action.
5. Payments & Commission
5.1 Buyers pay the winning bid plus applicable shipping costs.
5.2 AuctionShed charges sellers a commission of 5% + €0.99 per transaction, VAT included where applicable.
5.3 Seller payouts are processed via Stripe Express after:
- Delivery is confirmed, and
- The 48-hour cooldown period has passed, unless a dispute is raised.
5.4 AuctionShed may deduct:
- Commission fees,
- Penalties,
- Chargebacks or failed payment costs, and
- Any amounts owed to AuctionShed under these Terms.
5.5 AuctionShed does not guarantee instant payout; processing delays may occur due to banking or compliance checks.
6. Disputes & Cooldown
6.1 After delivery, a 48-hour cooldown period applies.
6.2 Within this period, the buyer may open a dispute for:
- Item not delivered,
- Item damaged,
- Wrong item,
- Item not as described.
6.3 While a dispute is active, funds remain on hold.
6.4 Buyers and sellers must first attempt to reach an agreement via the platform.
6.5 If no solution is reached, AuctionShed may decide in fairness, including refunding the buyer or releasing funds to the seller. AuctionShed’s decision is final and binding within the platform.
6.6 AuctionShed is not obligated to participate in disputes beyond its internal resolution process.
7. Liability of AuctionShed
7.1 AuctionShed is not responsible for:
- Transport, loss, or damage in transit,
- Accuracy of item descriptions or authenticity,
- Pricing errors or shipping cost miscalculations,
- Technical interruptions or system downtime.
7.2 AuctionShed is not liable for indirect damages such as loss of profit, goodwill, or data.
7.3 If AuctionShed is found liable for any reason, liability is strictly limited to the total commission fees paid by the user concerned.
8. Suspension, Termination & Force Majeure
8.1 AuctionShed may suspend or terminate accounts that:
- Fail to pay,
- Fail to ship,
- Misrepresent items,
- Upload unlawful content,
- Infringe intellectual property,
- Engage in fraud or off-platform transactions.
8.2 Suspended users remain liable for all outstanding fees, penalties, and obligations.
8.3 AuctionShed is not liable for any failure or delay caused by circumstances beyond its reasonable control, including strikes, natural disasters, cyber-attacks, regulatory changes, or technical failures (force majeure).
9. Governing Law, Amendments & Miscellaneous
9.1 These Terms are governed exclusively by Belgian law.
9.2 Any disputes between AuctionShed and users fall under the jurisdiction of the courts of the Walloon Region, Belgium.
9.3 Disputes between buyer and seller must be resolved directly between those parties; AuctionShed may assist but is not a contractual party.
9.4 AuctionShed may update or amend these Terms at any time. Continued use of the platform constitutes acceptance of the latest version.
9.5 If any clause of these Terms is found invalid, the remainder shall continue in full force.
9.6 In case of conflict between translations, the English version prevails.
9.7 User data is processed in accordance with GDPR. Please refer to our Privacy & Cookie Policy for details.